Balloon Letter Initial Necklace

Standard UK Delivery: £2.99 (3-5 working days)
Free UK Delivery: On orders over £50 (3-5 working days)
Overseas Shipping: Calculated at checkout based on your location (typically 7-14 working days; customs fees may apply)
Order Processing: Orders are processed within 1-2 working days
Tracking: Tracking provided for all UK and overseas orders

30-Day Return Policy: Return jewellery (necklaces, earrings, bracelets, etc.) within 30 days of receipt. Items must be unworn, in original packaging with all tags intact and proof of purchase.
Earrings: Due to hygiene reasons, earrings cannot be returned if worn, opened, or removed from sealed packaging. Unopened, sealed earrings are eligible for return.
Damaged or Incorrect Items: Contact us immediately at customer-support@scentimelti.co.uk if your jewellery is defective or incorrect. We’ll resolve the issue promptly.
EU 14-Day Cooling-Off: EU customers may return unworn jewellery (or unopened, sealed earrings) within 14 days of receipt for any reason, with proof of purchase.
How to Return: Email customer-support@scentimelti.co.uk with your order details to initiate a return. Include the original packaging and proof of purchase.
Refunds: Approved refunds are processed to the original payment method within 10 business days of receiving your return. Allow up to 15 business days for funds to appear in your account.

Contact Us: Use our contact form, website chat, or WhatsApp (+44 7421 511880).
Email: Customer enquiries: customer-support@scentimelti.co.uk | General enquiries: info@scentmelti.co.uk
Response Time: Reply within 48 hours.
Customer Service Hours: Mon-Fri, 9am-8pm UK GMT.